Customer Service

CONTACT

For general questions, please use the Contact page. This helps to direct your inquiry to the correct department for a timely response. If you prefer to leave a message for Customer Service directly, email customerservice@outofprintclothing.com or phone us at (646) 789-5199.

Our email newsletters feature updates, new product announcements and special offers. You will only receive these periodically, but we know you’ll love them. Your info is kept private and you can unsubscribe at any time. Just use the form below to sign up.

ABOUT OUR PRODUCTS

Our shirts are super soft and treated to feel like they came from a different era. We use a variety of techniques to achieve this vintage look and feel. As a result, each of our shirts is unique with slight variations in color, distress and level of fading; wearing and washing continues this process. To ensure the best fit for you, be sure to refer to the size chart and fabric blend while browsing particular styles and follow garment care instructions.

We do our best to keep our online inventory up to date. In the event a particular style/size you want is out of stock, fill out our stock notification form and we will notify when we re-stock the shelves.

PAYMENT METHODS

Out of Print accepts credit cards (Visa, Mastercard, Discover, American Express) and PayPal. Our site uses SSL encryption to keep your information secure and private. All prices are in US Dollars unless otherwise specified.

Please note that credit card systems temporarily hold funds once you have placed an order. It is possible you see a pending charge on your statement, which is settled when the goods are shipped (and if the order is canceled, the charge is removed).

SHIPPING

In-stock items usually ship within 1 – 2 business days from our warehouse in Brooklyn. We are happy to offer you a variety of flat-rate shipping options:

Domestic
USPS (1 – 5 business days) for $5.95, unlimited items
FedEx Ground (1 – 5 business days) for $7.95, unlimited items
FedEx 2-Day Air for $17.95, unlimited items
FedEx Overnight for $34.95, unlimited items
Orders over $75 are eligible for free standard shipping via USPS

(Note: Alaska / Hawaii orders have higher shipping rates due to increased shipping costs.)

International
USPS International First Class Mail (4 – 6+ weeks) for $9.95, unlimited items
USPS International Priority Mail (6 – 10 business days) for $24.95 – $34.95, unlimited items
Orders over $75 are eligible for free standard shipping via USPS International First Class Mail

For international orders, we happily ship to most countries. Please contact customer service if you do not see your country listed. Note that delivery times for international orders vary depending on the destination. **There is no tracking information available for USPS First Class International deliveries.**

TAXES

For domestic orders: Depending on your shipping destination, we will collect sales tax to be remitted to the appropriate US state. At this time, we collect sales tax for purchases made by New York state residents.

For international orders: It is your sole responsibility to pay all import duties and taxes that may be due on your order based on your country’s tax rules. Please contact your country’s local tax office for more information.

RETURN POLICY

We hope our products make you happy. If you are not completely satisfied with the items you received, we will gladly process an exchange or return.

Please send all returns in original condition (unworn, unwashed and with original tags attached) within 14 days of receipt. We ask that when you first try on our tees, you don’t wear any cologne/perfume/deodorant that may cause a scent or mark on the item (or we might not be able to accept the return).

We will either refund the purchase price upon receipt or, if preferred, we will exchange the item for another comparable item of your choice. We will refund delivery charges if you originally received a faulty product or if we shipped you the wrong item. Unless otherwise indicated, all exchanges will be sent out via standard shipping.

To process a return, please send an email to customerservice@outofprintclothing.com with the following information:

Order number
Name and address
Products being returned
Reason for return
What you would like to do (refund or exchange)

We will reply with instructions on how to ship your item back to Out of Print.

WHOLESALE

For existing account orders or questions, please contact us via phone, fax or email (as indicated on your order form). For general questions by email: wholesale@outofprintclothing.com.

If you are interested in featuring our shirts in your retail location(s), please register your account here.

GIVE US A SHOUT

We love to celebrate good stories, especially those of our customers! Email pics of you and your friends wearing your favorite Out of Print tees to fans@outofprintclothing.com and we will post favorites to our website and social media pages.

Have an idea for a new shirt, product or bookish event? Submit a suggestion here. We’d love to hear from you.

GIFTS

Our shirts make great gifts. As a policy, we do not include prices on any packing lists that go out to customers (so every order is gift ready!). We offer gift certificates that can be either sent electronically or by mail. Gift wrap is unfortunately not available at this time, but if you indicate your item is a gift at checkout, we’ll do our best to add whatever special touches we can to make it memorable.

PHONE CASES: ATTACH/REMOVE

Attach and removal instructions for your phone case can be found here.

eBOOK JACKETS: ATTACH/REMOVE

Attach and removal instructions for your eBook jacket can be found here.